Privacy Policy

Ribbn (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the Ribbn mobile application (“App”). By using Ribbn, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

• Account information: name, email address, and password
• Profile information: your cancer diagnosis, treatment status, and support preferences you choose to share
• Communications: messages, community posts, and feedback you submit through the App
• Event participation: RSVPs and attendance information for local events

Information Collected Automatically

• Device information: device type, operating system, and app version
• Usage data: features you interact with and time spent in the App
• Log data: crash reports and diagnostic information

We do not sell your personal information. We never have and never will.

2. How We Use Your Information

We use the information we collect to:

• Match you with peers who share similar cancer experiences or support needs
• Surface relevant community spaces and local events
• Improve the App and develop new features
• Send you important updates about Ribbn (you can opt out of non-essential communications)
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

• With other users: only the profile information you choose to make visible
• With service providers: trusted vendors who help us operate the App (e.g., cloud hosting, analytics), under strict confidentiality agreements
• With partner organizations: only with your explicit consent, and only in aggregate or anonymized form unless you specifically opt in to being connected
• If required by law: in response to a valid legal request or to protect the rights and safety of our users

4. Sensitive Health Information

Ribbn involves health-related information, including cancer diagnoses and treatment history. This information is treated with the highest level of care. We use it only to facilitate peer matching and community connections within the App. We will never share your health information with insurance companies, employers, or advertisers.

5. Data Retention

We retain your information for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us at info@joinribbn.org. We will process deletion requests within 30 days.

6. Security

We use industry-standard security practices to protect your information, including encrypted data transmission and secure cloud infrastructure. No system is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your data.

7. Children’s Privacy

Ribbn is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at info@joinribbn.org and we will promptly delete it.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us at info@joinribbn.org.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. Continued use of the App after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Ribbn  |  info@joinribbn.org  |  joinribbn.org